An IAM database snapshot can be requested from Airlock Support for download. Snapshot download requests are supported for snapshots up to 30 days old.
Requesting an IAM database snapshot
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Create a Support Ticket and set the following field values:
Project: SaaS Support (SAASCASE)
Issue Type: Support Case
Summary: DB Snapshot Download Request
SaaS Severity: Middle
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In Description, paste the following template and replace the placeholders:
DB Snapshot Download Request
Tenant id: <TenantID>
Snapshot Time (UTC): <time-utc> OR latest
CIDR: <ip-range-from-where-the-download-is-requested>
Name: <requester-name>
Email: <requester-email>
Phone: <requester-phone>
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Complete the authorization verification requested by Airlock Support.
--> After verification, you receive the following:a DropSecret link that provides the passphrase for decrypting the snapshot
a second DropSecret link that provides the download link for the snapshot.
Store both the passphrase and the the download link securely.
ⓘ Note that both DropSecret links can be opened only once.-
Download and decrypt the snapshot:
DOWNLOAD_LINK="<download_link>"
PASSPHRASE="<passphrase>"
wget $DOWNLOAD_LINK -O iam-snapshot.7z
7z x iam-snapshot.7z